Frequently Asked Questions

Shipping costs vary by country/region and the method of shipping selected. Click here for a complete list of countries/regions we deliver to, and applicable shipping charges.Please note that duties, taxes and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.For Canadian customers, we offer the option to prepay import fees during checkout. The total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable if you return item(s).

Click here for a complete list of countries we deliver to, applicable shipping charges, and delivery times.

Furniture and other oversized items are only eligible for shipment to addresses within the contiguous US. Be sure to check individual product pages for delivery specifics.

We ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.

We offer in-store pickup in our US stores. Please refer to the In-Store Pickup section in our FAQs for more information.

Most likely, yes. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout at anthropologie.com.For Canadian customers, we offer the option to prepay import fees during checkout. The total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable if you return item(s).Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.

Some local postal carriers may charge an additional brokerage fee on orders arriving from outside your country/region. These charges, if applicable, are assessed upon the delivery of your package by the postal carrier, and must be paid by the order recipient. Please contact your local postal carrier for more information.Please note that these fees are neither calculated, nor imposed, by Anthropologie, and will not be included in your order total at checkout. Carrier brokerage fees are nonrefundable.For Canadian customers, we offer the option to prepay import fees during checkout. The total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable if you return item(s).

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays.Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment. For more information about backorders click here.Click here for estimated delivery times.

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note that this will cancel all quantities of the item from your order. Only eligible items will be shown. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. Once you have received your order, you may return or exchange any eligible items.To see if your items are eligible for cancellation, review your order details.

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

Please check the tracking information for the latest updates on your package's whereabouts. If there haven't been any new events after 10 days for standard shipping, or if your expedited shipping has missed the expected delivery date, please contact us.If your package is marked as delivered, but you have not located it, please check the surrounding areas and allow two business days from the "delivery date" in case the carrier is running behind. Occasionally, packages will be scanned ahead and marked "delivered" before the true delivery.Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.

Anthropologie will not charge any extra shipping and handling fees. The fee quoted at checkout will be prorated and applied based on the value of each individual shipment.Multiple packages may, however, be subject to additional carrier brokerage fees if your order ships in multiple packages. These are determined by your local postal carrier, and must be paid by the order recipient.

Returns or exchanges must be accompanied by an original sales receipt or AnthroPerks lookup.

For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price. After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.

Merchandise returned to a Canada store is not eligible for a refund of duty and taxes unless import fees were prepaid during checkout. If, when purchased, import fees were due upon delivery, your items must be shipped back to the US or returned in a US store to receive a refund of duty and taxes from your local customs office. Click here for more information on duty refunds.

Furniture and other oversized items are only eligible for shipment to addresses within the contiguous US, and may be returned within 30 days of the date of delivery.

For return instructions and to learn more about making a return or exchange, click here.

Returns are complimentary at all US and Canada stores and must be accompanied by an original packing list or receipt. Please note, however, that items returned to a Canada store are ineligible for a refund of duty or taxes if, when purchased, import fees were due upon delivery. For more information on duty refunds, click here.Returns and exchanges may also be made by mail, and will incur shipping fees. Any shipping fees associated with making a return are the responsibility of the customer and will not be refunded. For an overview of options and associated costs, click here.

If we receive your items within our return window, your refund will be applied to the original method of payment and will post approximately 1-3 business days after the processing date. If we receive your items outside of the return window, a merchandise credit will be sent to the email address used for the purchase. All anthropologie.com orders will be refunded in USD, and converted at the exchange rate selected by your issuing bank. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift card purchases will be refunded in the form of a merchandise credit.

Be sure to obtain a tracking number and a receipt from the carrier for your records.

Please note: Anthropologie is not responsible for shipping fees, lost returns, or non-Anthropologie items shipped back to us in error. Please obtain a tracking number for your records.

Yes, it most certainly can. If you make a return in–store, let the store associate know your preferred method of refund. If you are making a return by mail, please write “refund in the form of a gift card” on your return form. Your purchase will be refunded in the form of an egift card, issued via email.Please note that items purchased in USD are ineligible to be refunded in the form of a gift card in Canada stores. These items will be refunded to the original method of payment.

While carrier brokerage fees are nonrefundable, you may be eligible to receive a refund of duty and taxes from your local customs office if, when purchased, import fees were due upon delivery and you use one of the following methods:By mail:

• Pack up your return and mail it to the address listed here. Be sure to obtain proof of export from your postal carrier, as this will be required by your customs office.
• You will receive an email confirmation when your return is received; be sure to keep this as proof of return.
• Contact your local customs office for information on obtaining a refund. Note: Prepaid Canadian import fees are refundable by Anthropologie.

In a store:

• Bring your return to a US store, along with the original packing list.
• Be sure to keep your new receipt. This will serve as proof of return and proof of export, and will be required by your customs office.
• Contact your local customs office for information on obtaining a refund if, when purchased, import fees were due upon delivery.

Please note that returns made in Canada stores are not eligible for a refund of duty or taxes unless import fees were prepaid during checkout.Anthropologie is not responsible for refunds of duty and taxes unless import fees were prepaid during checkout.

If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase.For online or phone orders, please contact us. We do not offer price adjustments on shipping charges.For store purchases, please contact or stop by your local store. Visit our store locator to find the location nearest you.

Your security and safety are very important to us. Using a verified mobile phone number for login helps us ensure the only person able to log into your account is you. Plus, no more passwords to reset or remember! Standard message & data rates may apply.

At this time adding a mobile number to your account is optional. However, we strongly recommend you take this step to improve the security of your account. We will eventually transition to mobile number authentication for all customers, but you have some time before that change goes into effect.

Make sure you are logging in to an existing account. If the code you requested has not arrived, you may not have an account linked to that email address. Please create an account, and request a code once more.

Please be sure you are using the most recently requested code. If your code came through SMS it is only valid for 5 minutes. If you received via email, it is valid for 15 minutes.

Once a mobile number has been added and verified for your account, you can use that number plus a one-time code to log in to your account. Using a verified phone number for login helps to ensure that you are the only person who has login access to the account.

In order to protect your account, we have a limit on the number of times you can request and submit a code for account login. Make sure you are logging in to an existing account. If the code you requested has not arrived, you may not have an account linked to that email address. Please create an account or try again in 15 minutes!

If your mobile number has changed since creating your account, sign in to your account with your email address and one-time code. Next, visit My Account to edit your mobile number.

Unfortunately, at this time, it is not possible to create an account with a landline or VOIP phone number. You can still browse and shop our family of brands as a guest.

If you are requesting your code via SMS, you should receive the code immediately. If you have requested a code via email, it may take up to five minutes. If you still have not received a code, please contact us.

We accept Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, and Anthropologie, Terrain, and BHLDN gift cards and e–gift cards issued in USD.

Your selected method of payment will be charged once your items have shipped. You may see a preauthorization on your selected method of payment prior to delivery.

You will receive an email notification confirming shipment (be sure to check your spam folder).

Foreign transaction fees are determined by your debit or credit card provider and the issuing bank. They are often imposed on orders placed in a foreign currency and can vary widely. Contact your credit card provider or bank for more details. Please note that these fees are neither calculated, nor imposed, by Anthropologie, and will not be included in your order total at checkout.

You should have received an email with more details on your order cancellation to the email address linked to your order. Please check your spam folder, and contact us if you need more information.

Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.

Please note that exclusions vary from promotion to promotion. For more details on our current promotions and offers, click here.

Unfortunately at this time, our mobile app can only process orders shipping within the US. To place an order shipping outside the US, please visit anthropologie.com.

Due to size and customs restrictions, some items available for sale in the US are not available for shipment outside of the US. This includes select beauty products, furniture and other oversized items. You may also be asked to remove items from your cart that are low in inventory and cannot be guaranteed for shipment.

It may be tucked away in your email spam folder. Be sure to thoroughly check all folders in your email account. Still having trouble? Contact us.

E-gift cards with pin numbers can be redeemed online or in US and Canada stores. Gift cards without a pin number can be used at our US and Canada stores. Visit our Store Locator to find the store(s) nearest you.

Good news! All Anthropologie invoices are sent without prices and can be used as gift receipts.

If you need to cancel items from your order, you may do so until they begin processing. Please note that this will cancel all quantities of the item from your order. To see if your items are eligible for cancellation, review your order details.We know this information is time-sensitive, and we’re here to help you find an alternative that feels right for you. Anthropologie Weddings is unique because many of our in-stock items ship just a few days after your order is placed. Use our in-stock filter to find ready-to-ship options.For additional shopping assistance, our expert stylists are at the ready! Book an appointment here.

We provide specific measurements for all apparel items; look for the 'size guide' link on the product page. Additional details are available on the product page under Product Details. We also offer complimentary sizing assistance via our styling services to ensure you get the fit right the first time around. If you are unable to meet with our stylists for an appointment at one of our store locations, we recommend getting measured by a professional tailor and using our reference guides to best determine your size. If you’d prefer to measure yourself at home, please use this guide.

We do not offer alteration services. We recommend working with an experienced tailor who has a background in bridal wear.

Yes, you need an appointment to try on wedding gowns. We also encourage you to make an appointment for bridesmaid shopping to ensure optimal service. We recommend calling the store ahead of time if you are shopping for a bridal party of more than five people, as we will need to make extra accommodations for your appointment.To schedule an appointment, please visit our styling services page. We suggest that you book at least 6 months prior to your event date.

Before your appointment, we'll pair you up with an expert stylist to help you bring your vision to life. Learn more about how it will go here.

We do not require a signature upon receipt of the package. You will receive tracking information when your item is shipped.